WHO ARE WE?

Susana Gil Physiotherapy is committed to protecting their customers’ personal information, Susana Gil Physiotherapy products and services, and any personal data processed under any and all circumstances. The present Privacy Policy has therefore been drawn up in order to define the company’s commitment to respecting the rules and laws related to the protection of personal data.

WHY HAS THIS PERSONAL DATA PROTECTION PRIVACY POLICY BEEN DRAWN UP?

This Policy has been drawn up in order to inform Susana Gil Customers of the general rules applicable to the processing of their personal data, which is collected and processed in strict compliance with the provisions of the laws on personal data protection, which are in force at all times: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“RGPD”).

Susana Gil Physiotherapy operates according to the best practices in the field of security and personal data protection by taking the technical and organisational measures necessary to comply with the RGPD and ensuring that the processing of personal data is lawful, fair, transparent and limited to that which is authorised.

Susana Gil Physiotherapy is committed to protecting and maintaining strict confidentiality on all personal data, and has taken the measures it deems necessary to ensure the accuracy, integrity and confidentiality of personal data, as well as all other legal rights granted to the respective owners of this data.

The rules provided for in this Data Protection Policy complement the provisions on the protection and processing of personal data, provided for in the contracts that Customers enter into with Susana Gil Physiotherapy, as well as the rules set out in the terms and conditions that regulate the provision of the various products and services which are duly advertised on this website.

WHAT DOES THIS DATA PROTECTION POLICY APPLY TO?

This Data Protection Policy applies exclusively to the collection and processing of the personal data that Susana Gil Physiotherapy is responsible for, within the scope of services and products made available to the company’s Customers / Users and in all situations in which personal data is processed by Susana Gil Physiotherapy.

Susana Gil Physiotherapy’s website may include links to other websites that are not linked to Susana Gil Physiotherapy. Such links are made available in good faith, and Susana Gil Physiotherapy cannot be held liable for the collection and processing of personal data through these websites, nor does Susana Gil Physiotherapy take any responsibility for such websites, their accuracy and credibility and the functionalities available on them.

WHAT IS PERSONAL DATA?

Personal data is any information of any nature and regardless of its format, including sound and image, relating to an identified or identifiable natural person.

That is, data relating to any person that can be identified, whether directly or indirectly, by reference to a name or identification number, their location data, electronic identifiers or one or more specific elements of their physical appearance or physiological, genetic, mental, economic, cultural or social circumstances.

WHAT IS THE PROCESSING OF PERSONAL DATA?

The processing of personal data consists of an automated or manual operation or set of operations carried out on personal data or personal data sets, more specifically: collection, registration, organisation, structuring, preservation, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.

WHO IS RESPONSIBLE FOR PROCESSING DATA?

The entity responsible for processing personal data is Susana Gil Physiotherapy itself, which may determine the purposes and means of processing this data.

For this purpose, if the holder of the personal data needs to contact the data controller, they may do so through the means and contact details indicated below:

Through the Susana Gil Physiotherapy website

WHO IS THE DATA PROTECTION SUPERVISOR?

The Data Protection Officer plays a relevant role in the processing of personal data, ensuring, among other aspects, the compliance of data processing with the legislation in force, verifying compliance with this Data Protection Policy and establishing clear rules for the processing of personal data, ensuring that all those entrusted with the processing of their personal data are aware of how Susana Gil Physiotherapy processes data, and what rights they have in this matter.

Therefore, if they wish to do so, the owners of the personal data may contact the Data Protection Officer regarding matters related to the processing of their personal data, using the contact details available at susanagil.pt/en/contacts for the purpose.

WHAT TYPES OF PERSONAL DATA ARE PROCESSED?

As part of its operations, Susana Gil Physiotherapy processes the personal data necessary for the provision of services and / or supply of products, as well as processing the most detailed information available about the owners of personal data, such as names, addresses, telephone numbers and e-mail addresses.

Without adversely affecting the company’s ability to comply with the law in terms of the preservation and transmission of data for the purposes of investigation, detection, the prosecution of serious crimes, as well as other forms of processing which the company is legally obligated to undertake; traffic data, geographical location, profile and / or Client / User use will be processed by Susana Gil Physiotherapy, insofar as this processing is necessary for the respective provision of the company’s services. Therefore, based on their location, profile and / or use, the Client will be granted access to the specific functionalities of the services, to content suggestions and to information about services near their location.

Location information may also be recorded and shared with organisations that are legally entitled to receive emergency calls for the purpose of responding to incoming calls.

Susana Gil Physiotherapy also processes personal, traffic, geographic location, profile and / or consumption data for the purposes of marketing and sharing special offers of goods or services run by Susana Gil Physiotherapy, if the owner of the data has given their authorisation for the company to do so.

Personal data will also be processed if the respective holder has given their authorisation as such, for the purpose of sharing information about services and lists within the scope of the company’s general services, including sharing their data with third parties for the publication of such lists and provision of information services.

In the event that the Client has given their prior consent, this may be withdrawn at any time, without, however, compromising the lawfulness of the processing carried out based on the prior consent.

WHEN AND HOW IS MY PERSONAL DATA COLLECTED?

Susana Gil Physiotherapy collects your personal data via telephone, in writing and through the website, guaranteeing, where necessary, the prior consent of the owner of the personal data.

Some personal data is indispensable in order to enter into a contract and, in the event of a lack or insufficiency of data, Susana Gil Physiotherapy will be unable to make the product or service in question available.

If the data subject is not a Susana Gil Physiotherapy Customer, their personal data will only be processed when it is made available, for example when the person subscribes to newsletters, in which case the rules of this Data Protection Policy will apply.

The personal data collected can be processed in a computerised and automated or non-automated way. In any event, strict compliance with the legislation relative to the protection of personal data is guaranteed, as the data is stored in specific databases which are created for this purpose. In any case, the data collected will be used for no other purpose than that for which it was collected or for which consent was given by the data owner.

WHO ARE THE RECIPIENTS OF MY PERSONAL DATA?

Without adversely affecting the recipients referenced throughout this Data Protection Policy, Susana Gil Physiotherapy may share Customers’ personal data for the purpose of complying with legal obligations, specifically when required to do so by the police and judicial, tax and regulatory entities.

WHAT ARE THE PURPOSES OF PROCESSING PERSONAL DATA?

In general, personal data is collected for the purposes of managing the contractual relationship of the provision of contracted services and the adequacy of the services to the needs and interests of the Customer. Susana Gil Physiotherapy may also, if legally permissible, use the personal data provided by the holder for other purposes, such as sending suggestions, sharing institutional information about the brand, publicising campaigns, promotions, advertising and news about the products and / or Susana Gil Physiotherapy services, as well as for carrying out market research or evaluation surveys.

HOW LONG CAN MY PERSONAL DATA BE KEPT?

The length of time during which personal data is stored varies according to the purpose for which the information is processed.

Effectively, there are legal requirements as to the minimum amount of time data must be retained for. Therefore, and whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary in order to meet the purpose that led to its collection or subsequent processing, under the terms defined by law.

WHAT ARE MY RIGHTS AS A DATA OWNER?

As owners of personal data, Clients are guaranteed, at any time, the right to access, rectify, update, restrict and erase their personal data (except the data that is indispensable for the provision of the services by Susana Gil Physiotherapy, which is duly identified as being essential, or data necessary in order to comply with legal obligations to which the controller is subjected), the right to oppose the use of this data by Susana Gil Physiotherapy for commercial purposes and the right to withdraw consent, without compromising the lawfulness of the processing carried out before consent was withdrawn, as well as the right to portability of data.

HOW CAN I ACCESS, RECTIFY, UPDATE, RESTRICT, ERASE OR OBJECT TO THE PROCESSING OF MY PERSONAL DATA, OR WITHDRAW CONSENT?

Without adversely affecting the provisions of the RGPD, the holder of the personal data may do any of the above, directly or through a written request, by contacting the person responsible for the processing of data via the contact details made available for this purpose in this document, as well as other contact details made available by Susana Gil Physiotherapy.

HOW CAN I OBJECT TO BEING CONTACTED FOR MARKETING PURPOSES?

Susana Gil Physiotherapy may carry out actions to communicate new products or services to its Customers by telephone, e-mail, SMS, MMS or any other electronic communications service, if the owner of the personal data has given their consent as such.

If the owner of the personal data does not want to continue receiving such communications, they may withdraw their consent for the use of their data for marketing purposes at any time.

HOW CAN I COMPLAIN?

Without adversely affecting their ability to submit complaints directly to Susana Gil Physiotherapy via the contact details made available for this purpose, Customers can also complain to the National Data Protection Commission (CNPD) directly, using the contact details made available by the organisation for this purpose.

WHAT ARE THE MEASURES ADOPTED BY SUSANA GIL PHYSIOTHERAPY IN ORDER TO ENSURE THE SAFETY OF MY PERSONAL DATA?

Susana Gil Physiotherapy is committed to ensuring the protection of the personal data available to the company, and has adopted and implemented strict rules in this regard. Compliance with these rules is mandatory for any and all persons who legally access this data.

A number of technical and organisational security measures have been adopted in order to protect the personal data made available to Susana Gil Physiotherapy from being shared, lost, misused, accessed without authorisation, altered, processed or accessed, as well as protected against any other form of illicit processing.

Additionally, third parties that process Client personal data in the name and on behalf of Susana Gil Physiotherapy in order to provide services, are obligated, in writing, to carry out adequate technical and security measures that comply with the requirements of current legislation and ensure the protection of the rights of the data subject (in particular, the protection of the privacy and personal data of Customers).

In this regard, personal data collection forms on the Susana Gil Physiotherapy website require Browser sessions to be encrypted and all personal data transferred to be safely stored in Susana Gil Physiotherapy’s systems, which are on Susana Gil Physiotherapy’s server and protected by all the physical and logical security measures that Susana Gil Physiotherapy understands to be indispensable for the protection of personal data.

As for safety measures adopted by Susana Gil Physiotherapy, the company warns all those who surf the Internet that they should take additional security measures, ensuring that they use an up-to-date PC and Browser in terms of properly configured security patches, with an active firewall, antivirus and antispyware, as well as ensuring the authenticity of the sites they visit on the internet, and avoiding websites they do not trust.

UNDER WHICH CIRCUMSTANCES IS MY DATA SHARED WITH OTHER ENTITIES (THIRD AND SUBCONTRACTED PARTIES)?

AS a part of its operations, Susana Gil Physiotherapy may use third parties to provide certain services. Sometimes the provision of these services implies access by these entities to the personal data of the company’s Customers. When this is the case, Susana Gil Physiotherapy takes the appropriate measures to ensure that entities with access to the data are reputed and offer the highest guarantees in terms of confidentiality, which is duly agreed upon and drawn up contractually between Susana Gil Physiotherapy and the third party(ies).

Therefore, any entity subcontracted by Susana Gil Physiotherapy will process our Customers’ personal data, in the name and on behalf of Susana Gil Physiotherapy, adopting the necessary technical and organisational measures in order to protect the personal data against accidental or illicit destruction, accidental loss, alteration, dissemination or unauthorised access and against any other form of illicit processing.

In any case, Susana Gil Physiotherapy remains responsible for the personal data made available to it.

UNDER WHICH CIRCUMSTANCES IS MY PERSONAL DATA TRANSFERRED?

The provision of certain services by Susana Gil Physiotherapy may involve the transfer of your data outside of Portugal, including outside the European Union or to International Organisations.

In these cases, Susana Gil Physiotherapy shall ensure strict compliance with the applicable legal provisions, in particular in regard to determining the suitability of the country(ies) of destinations data is transferred to, in terms of the protection of personal data and the requirements applicable to such transfers, including, where applicable, the conclusion of the appropriate contractual instruments to guarantee and respect the applicable legal requirements.

HOW CAN I BE INFORMED WHEN ANY CHANGES ARE MADE TO SUSANA GIL PHYSIOTHERAPY’S PERSONAL DATA PROTECTION POLICY?

Susana Gil Physiotherapy reserves the right to make adjustments or changes to this Personal Data Protection Policy at any time. These changes are duly published in the various communication channels used by Susana Gil Physiotherapy.

COOKIE POLICY

WHAT ARE COOKIES?

“Cookies” are small bits of software that are stored in the equipment through which you accessed the browser. Cookies only store information related to preferences, and do not contain any personal data.

WHAT ARE COOKIES FOR ?

Cookies help website owners determine the usefulness, the interest and the number of uses of their website, allowing for faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

WHAT DIFFERENT TYPES OF COOKIES ARE THERE?

There are two main cookie groups:

• Permanent cookies –  are cookies that are stored in your browser, in the devices (PC, mobile and tablet) which you used to access the website, and are used whenever you visit the Susana Gil Physiotherapy website. They are generally used to direct navigation to the user’s interests, allowing for a more personalised experience.
• Session cookies – These are temporary cookies that remain in your browser’s cookie file until you leave the website. The information obtained by these cookies serves to analyse patterns of web traffic, allowing you to identify problems and provide a better browsing experience.

WHY DOES THIS WEBSITE USE COOKIES?

• Strictly necessary cookies – Allows for website navigation and application usage, as well as access to secure areas of the website. Without these cookies, the services required can not be provided.

• Analytical Cookies – Used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website.

• Functional Cookies – Save user preferences regarding site usage so you do not have to reconfigure the site each time you visit.

• Third-party cookies – Measure application success and third-party advertising effectiveness. They can also be used to customize a widget with user data.

• Advertising Cookies – Direct advertising according to the interests of each user, in order to target advertising campaigns taking into account the tastes of users, as well as limit the number of times you see an ad, helping to measure the effectiveness of advertising and the success of how the website is organised.

HOW CAN YOU MANAGE COOKIES?

All browsers allow users to accept, reject or delete cookies, as well as inform the user whenever a cookie is received. Users can manage these settings in their browser, where they can configure cookies in the “options” or “preferences” menu of their browser.

Note, however, that by disabling cookies, some web services are prevented from working properly, affecting navigation of the website in part or in full.